Policies, Terms & Conditions

Products

All products sold by us are Genuine and Brand New in its original packaging. Products listed carry a full description for the specific models. Where the “more info” link is active in the product description, clicking that link will provide you with more information, via a PDF doc or website page. Clicking on the thumbnail picture will display a larger image of the product. Additionally, you may research the manufacturer website for further details that may be available there. If you cannot locate a particular model please contact us and we will provide you with the information required. All products come with the standard manufacturer warranty of 12 months from the date of purchase. We have a transparent policy in relation to all the products that we deal in. You can rely on us for unbiased help at all times.

Ordering, Payments and Shipping

The following are the steps to complete orders:

  1. Add products to your shopping cart.
  2. When you have finished your selections, proceed to checkout.
  3. Specify the freight method preferred by you and submit your order. Depending on the type of order me may elect to change the shipping method at our discretion. For example, more valuable items will always be sent via courier or registered post.
  4. An email confirming your order will be sent both to you and to us.
  5. DO NOT make any payment at this stage, as you will not have the shipping cost for your order.
  6. Within 24 hours you will get another email with the total cost, including freight.
  7. Follow the link on the email to make your payment. Have your order number handy.
  8. Once you have made your payment, we will confirm receipt of your payment via email with a expected date of delivery for your order.
  9. The products will be sent to you via your preferred shipping method, with your tax invoice.
  10. This concludes the ordering, payment and shipping process.

If you have queries, at any stage, please do not hesitate to contact us.

Shipping of goods

Shipping of goods is prompt once the payment for the order has been confirmed. It is to be noted that although you may specify your preferred shipping method, we may vary this method if we feel that we need to secure the shipping with a courier or registered post delivery. This will be clear to you when we send you the final cost of the order, before you make your payment.

We do ship world-wide after providing you with Airmail or international courier shipping costs. For small items Australia Post Airmail works well. However for more expensive items, we may opt to send it via International courier to safeguard delivery further. We do not take responsibility for duties and taxes at your end, if these are applicable. Please make your enquiries with us before hand if you have any queries.

Technical Support

As a first line of support, please check all product documentation at hand for help. Your next line of support should be to check the manufacturer’s website for technical help and updates that may have been issued. If you are still unable to resolve issues, then please contact us and we will put you in touch with the best technical resource available locally. We will try our best to support you getting the best use out of your product.

Warrantee & Returns

All products purchased through us are guaranteed for 12 months against product faults through normal use. Our tax invoice is your proof of purchase. If damage occurred due to other abnormal causes, this may not be covered by our warrantee. In the first instance, please contact us and we will try to troubleshoot the problem with you. If a product is defective, we will refund, repair or exchange the product for you. Returns will also be accepted in the event of the wrong product having been sent to you; these will be replaced or refunded as soon as possible. All returns are subject to our inspection.

If the product is outside the warranty period, we can try to help you by sending the product to the relevant service agent for assessment. Assessment and repair fees may apply in this case. We recommend that you also check the manufacturer's customer care hotline or website to troubleshoot any problems.

Privacy

Your personal details are held in the strictest confidence in our system. As a matter of strict policy we do not pass any of your information to any other third party. We permanently delete sensitive information from our databases during our regular maintenance updates. If you wish to be excluded from our periodic email list, then simply go to the newsletter section of our website and unsubscribe your email address. This will be updated instantly.

Your Feedback

Your feedback is welcome. We constantly try to improve our services and will take all useful suggestions on board. Simply email us at info@puresonics.com.au  to send in your feedback.

 

Policies, Terms & Conditions


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Phone: 02-9763-7416   Email: sales@Puresonics.com.au

 

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